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These terms set out what acq365 requires from you and what you can expect from us — covering account access, transaction records, and how we handle disputes. Access to this platform depends on your local law and the eligible regions we serve.
By accessing your acq365 account, you confirm that you have read and accepted the terms published on this page. We reserve the right to update these terms when operational or regulatory conditions change. When that happens, we will post the revised version here and the continued use of your account after that point constitutes acceptance. If a section of these terms is found unenforceable in your jurisdiction, the remaining sections remain in full effect. Your account and any transaction activity conducted through it — including payments processed via bKash, Nagad, or Rocket — are subject to the version of these terms active at the time of that activity. We do not apply terms retrospectively to completed transactions. Questions about a specific clause can be directed to our support team before you take any action you are uncertain about. These terms apply to the English-language version of this platform and are written for audiences in Bangladesh and other eligible regions. Where local law conflicts with a provision here, local law takes precedence to the extent required. The terms are not a contract with any entity outside the eligible regions we serve.
Understanding the boundary of these terms helps you know where to look when something is unclear. The four areas below define what falls inside and outside the scope of this policy.
These terms govern how you open, maintain and close your acq365 account. They cover login credentials, session behaviour and the conditions under which we may suspend or restrict account access pending review or in response to a policy breach.
All deposits and withdrawal requests processed through bKash, Nagad or Rocket fall within scope. The terms set out your responsibilities when initiating a payment, the records we retain and the steps available if a transaction requires review.
Game availability, sports markets and lobby content are subject to these terms. We may add, remove or modify content without prior notice. Nothing in the lobby constitutes a binding offer unless explicitly stated in a separate, signed document.
Payment processors, game studios and any external link reached from this platform operate under their own terms. We are not responsible for the policies of third parties. Where a dispute arises with a third-party service, you must engage that service directly.
These terms are not one-directional. You have concrete steps available to you at any point your account activity or our conduct raises a question. Your transaction history is accessible directly inside your signed-in account — open the wallet section to see every bKash, Nagad or Rocket record we hold against your account ID. If a detail in your profile is incorrect, the account settings page carries the fields you need to correct it. For anything beyond a self-service fix — a disputed transaction, an access problem or a clause you want clarified before acting — our support team is the right route. We will respond to written queries with a reference number so you can track the status. You are not required to accept a change to these terms silently; if a material update is posted and you do not agree, you may close your account before the effective date without penalty from our side.
Your signed-in wallet shows every transaction tied to your account, including payment method and status. Check here first before raising a query — it is the same data our support team sees when you contact us.
Name, contact details and registered payment method can be updated in account settings. If a field is locked and the change is legitimate, contact support with the correction and we will process it after verification.
Any clause in these terms can be questioned before you act on it. Send your query to support with the relevant section reference. We aim to respond with a clear answer, not a form reply.
If you believe a term has been applied incorrectly to your account, you can formally request a review. Submit the details through the support channel and we will log it as a dispute, assign a reference and follow the process set out in these terms.
Three support paths are available when a terms-related question or dispute cannot be resolved through self-service in your account. Use the route that fits the urgency and nature of your query.
The live chat widget in your signed-in account area connects you to our support team. Use this for urgent account access questions or a transaction flagged in your wallet. Reference the relevant section of these terms when you open the chat.
For formal terms-related queries — disputed clauses, account closure requests or correction of locked account fields — email is the appropriate route. You will receive a reference number confirming receipt so the matter can be tracked.
The help centre inside your account covers common terms questions with published answers. Check there first for questions about eligibility, transaction scope and what these terms do and do not cover before opening a direct support query.
We manage account data and the terms that cover it with consistent processes. Here is what we apply across the four key areas of policy administration.
Account data — including payment records from bKash, Nagad and Rocket transactions — is retained for the period required by applicable rules in the eligible regions we serve. You can request a summary of the data we hold by contacting support through your signed-in account.
We use session cookies to maintain your signed-in state and to store language and display preferences. These are not used for advertising outside our own platform. You can manage cookie settings in your browser at any time without affecting your account.
Your credentials are your responsibility under these terms. We apply account-level verification steps when unusual activity is detected. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat or email route.
To request a correction to your records, a change to how your data is used, or clarification on any retention period, submit a written request through email support. We log all such requests and respond with the outcome and, if applicable, a timeline for action.
If something in these terms is unclear, the questions below cover the situations we hear about most. For anything not addressed here, use the support routes listed on this page.
Yes. Any payment you initiate through your acq365 wallet — whether via bKash, Nagad or Rocket — falls within the scope of these terms. The transaction record we hold is the reference point if a query arises. Check your wallet history first before contacting support.
We post the revised terms on this page with the effective date. Continuing to use your account after that date means you accept the update. If you do not agree with a material change, you may close your account before the effective date without penalty applied by us.
Access depends on your local law and whether your region is within our eligible areas. We do not make legal determinations on your behalf. Check the eligibility notice in the account sign-up flow or contact support if you are uncertain about your region's status.
Submit the details of your dispute through email support and reference the specific clause or transaction involved. We assign a reference number and follow the review process set out in these terms. A self-service check of your wallet history should be your first step before escalating.
We may restrict or suspend account access if a policy breach is detected or if a review is underway. We will communicate the reason and the steps available to you. During a suspension, your transaction records remain accessible to our support team and available to you upon request.
Contact support with the transaction date and your account reference. We retain historical versions of these terms and can confirm which version was active at the time of your transaction. Your signed-in wallet history will also show the date and method of each payment.