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acq365 is clear about what data we collect from you, why we collect it, and what choices you have over it. This policy applies to every account interaction on acq365, and your access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to use, whether that is bKash, Nagad or Upay. We also record transaction data linked to deposits and withdrawals so that your wallet history is accurate and retrievable. Beyond registration fields, we collect device and browser signals each time you access the platform: IP address, session timestamps and page interaction data. These signals help us maintain account security, detect access anomalies and keep the service running correctly for your device. We do not sell this data to advertising networks or unrelated third parties. Where we share data with processors — for example, payment rail partners handling bKash or Nagad confirmations — those processors are bound by the same data-handling obligations we hold ourselves to. Retention periods follow the requirements of the jurisdiction under which your account is held. If you close your account, we retain only the records we are legally obliged to keep; everything else is removed on the schedule we describe in the retention section of this policy. Your access to and use of acq365 is subject to your local law and the eligible regions we serve.
Not every interaction you have online falls under this policy. The four areas below define clearly what is inside and outside its scope so you know exactly where our obligations begin and end.
Everything you do while logged into your acq365 account — profile edits, password changes, wallet additions using bKash or Nagad — sits inside this policy. We log those actions to protect your account and maintain an accurate record you can review.
Deposit and withdrawal records processed through bKash, Nagad, Upay or Bank Transfer are covered by this policy. We hold those records for as long as required under the rules of your eligible region and make them visible in your account history.
Public pages on acq365 that do not require a login — such as this policy page — are outside the personal-data scope of this document. No personal identifiers are linked to anonymous browsing of public content, though session-level signals may still be collected.
Links to or integrations with third-party providers — payment processors, identity verification services — fall under those providers' own policies once data leaves our platform. We are not responsible for how a third party handles information once it is outside acq365's systems.
This policy is not passive reading material — it describes real actions you can take right now. You can review the personal information held on your account by opening your profile settings after logging in. If a detail is wrong, the same settings page lets you correct most fields directly; for fields locked after verification, you can raise a correction request through our support route. If you want to understand what specific data we hold about a transaction — for example, a bKash deposit or a Nagad withdrawal — the account wallet history shows the records we keep. Where that record is incomplete or unclear, our support team can pull the relevant detail and share it with you. The right to request deletion of data that we are not legally required to retain is also available to you; submit that request through the contact route listed in the support section of this page. Each request is handled individually; we will confirm receipt and let you know the outcome.
Log into your account and open the profile or wallet section to see the data we hold. Transaction records for bKash, Nagad and Upay deposits appear in your wallet history with timestamps and amounts.
Edit your name, contact number or email directly from account settings. For verification-locked fields, contact support with the correction you need and we will process it after confirming your identity.
If you want to know exactly what we hold, why we hold it, or how long we keep it, send us a query through the support route on this page. We respond with a plain summary, not legal jargon.
You may ask us to remove data we are not required to retain by law. We will confirm what can be deleted under the rules of your eligible region and complete the removal on the schedule we are obligated to follow.
If you have a question about your data, a correction to raise, or a removal to request, the routes below are the ones we actively monitor. Use the channel that suits you best; each one routes directly to the team responsible for account and data queries.
Open the chat icon visible on the acq365 site to reach the support team. This is the fastest route for account data questions, wallet record queries and correction requests.
Send your data query or removal request to the email address published in the Contact section of the site. Include your registered account details so we can locate your record without delay.
Many data actions — reviewing your profile, updating contact details, checking wallet history for bKash and Nagad transactions — can be completed directly from your logged-in account without contacting support at all.
Handling account data carefully is not a policy detail — it is how the platform stays worth using. Here is how we approach the four areas that matter most to your account privacy.
We use session cookies to keep you logged in and preference cookies to remember your settings. Analytical signals help us understand how pages load on your device. You can manage cookie preferences through your browser settings; some features may behave differently if cookies are disabled.
Your password is stored in hashed form — we cannot read it, and neither can anyone else on our team. Access to your account record is restricted to the functions that need it: support, payment verification and account review. We do not expose your data across unrelated internal systems.
We keep your data for as long as your account is active and for the period required under the rules of your eligible region after closure. Transaction records tied to bKash, Nagad and Upay payments are retained for the legally required window, then removed.
When this policy changes in a material way, we post a notice on the site before the change takes effect. Continued use of your account after the notice period means you have seen the update. If you disagree, the right action is to contact us or close your account before the update applies.
These are the questions we get asked most often about how we handle personal data. If your question is not here, use the live chat or email route listed in the support section above.
We collect your name, contact details and the payment method you register — such as bKash or Nagad. Once you start using the account, we also record transaction history, session timestamps and device signals. None of this is shared with advertisers.
Yes. Your profile and wallet history in the logged-in account area show most of what we hold. For a fuller picture — including session logs or identity records — submit a data access request through our email support route and we will compile it for you.
Open account settings after logging in and edit the fields you can update directly. For verification-locked details, contact support and provide the correct information along with your account ID. We will update the record after confirming your identity.
Only with the payment processors needed to complete the transaction — for example, the bKash or Nagad rail that handles the confirmation. Those processors are under data-handling obligations. We do not sell or share your financial records with unrelated parties.
We remove data we are not required to retain as soon as the account is closed. Records we are legally obliged to keep — such as transaction history tied to bKash, Nagad or Upay payments — are held for the period required by the rules of your eligible region, then deleted.
Send a removal request to the email address published in the Contact section of acq365, or raise it through live chat. State clearly what you want removed. We will confirm what can be deleted under applicable rules and complete the process on schedule.