acq365 operates under terms that govern how your account, transactions and site access work — and what you can do when something needs to change. Whether you are reviewing your rights, checking how we handle account data, or looking for the right contact route, this page is the place to start. Access and eligibility depend on your local law and the eligible regions in which acq365 operates.
Jurisdiction-aware terms
Account data rights
bKash, Nagad, Rocket wallet context
Published contact routes
OUR POLICY POSTURE
How acq365 Frames Its Legal Obligations
Our terms are written to reflect the legal environment in Bangladesh and the eligible regions where we operate. They are not a blanket global policy applied uniformly everywhere. Where local law affects how an account can be used — including which payment rails are available or how a transaction record is handled — we defer to that jurisdiction. For account holders using bKash, Nagad or Rocket, your wallet transaction records sit within the terms of both your mobile wallet provider and acq365. We do not override what your wallet provider publishes, and we do not claim rights over funds that remain in your wallet before a transfer is initiated. Our policy also distinguishes between site content — which we control and can update — and third-party services such as game studios or payment processors, which operate under their own terms. If there is a conflict between a third-party term and ours, we will tell you which takes precedence for that specific function. Reviewing the full published terms in your account area gives you the clearest picture of what is active for your region at any given time.
bKash
Wallet transactions processed via bKash remain subject to bKash's own published terms alongside our policy.
Nagad
Nagad transfers are governed jointly — our terms cover the account side; Nagad's terms cover the wallet side.
Rocket
Rocket payment records are visible in your account history and in your Rocket app — both sources are accurate.
WHAT THIS COVERS
Scope of the acq365 Policy
Our legal terms do not apply in the same way to every part of your experience. Knowing what falls inside and outside their scope helps you direct questions to the right place. Account access, wallet transactions and site content are all within scope. Third-party services — including game studios and external payment processors — operate under their own separate terms, which we link where possible but do not control.
Account Access
Rules for opening, maintaining and closing an account sit fully within our terms. Eligibility depends on your region and local law — not on payment method alone.
Wallet Transactions
Deposits and withdrawals made through bKash, Nagad or Rocket are covered by our transaction terms on the acq365 side. Your wallet provider's terms govern the other half.
Site Content
Games, odds, promotional notices and page text are published and updated by us. We are responsible for their accuracy on this domain. Third-party studio content follows studio terms.
Third-Party Services
Payment processors, game studios and data sub-processors operate under their own published agreements. Our terms define what we ask of them but do not replace their own policies.
YOUR ACCOUNT RIGHTS
What You Can Do Under Our Policy
Our policy is not a one-way document. You have practical actions available to you — and we have built the account area to support them without requiring you to contact support for every step. Your transaction history, including bKash and Nagad wallet records, is accessible directly inside your signed-in account. If you see a discrepancy between what your wallet app shows and what your acq365 account shows, the account history page is the first place to check, and our support route is the second. You can also correct account details such as your contact number or registered email through the account settings page. Where a correction touches identity verification — for example, if a name on file does not match your bKash registration — support will walk you through the steps shown at that stage. If you want to understand how we hold or process data connected to your account, you can raise that question through the published contact routes without needing to justify the request first.
Review Records
Your full transaction history is visible in the signed-in account area. This includes wallet deposits and withdrawal requests, with timestamps.
Correct Account Details
Update contact number, email and preference settings through account settings. Identity-linked changes require the verification step shown on that screen.
Raise a Policy Question
Any question about how your data is held, how a term applies to your account, or what a policy change means for you can be sent through live chat or email.
Request Support
If a step in the policy process is unclear or blocked, our support team can clarify the relevant term and point you to the correct account path to resolve it.
CONTACT AND RESOLUTION
How to Reach Us on Policy Matters
For anything related to legal terms, account rights or policy questions, the contact routes below are the ones we use. We do not publish routes we cannot staff. If your question involves a bKash or Nagad transaction record, have your wallet transaction reference ready before you get in touch — it speeds up the review considerably.
Live Chat
The live chat icon sits in the account area when you are signed in. Use it for immediate policy clarifications or to flag a transaction discrepancy that needs review.
Email Support
For detailed policy questions — including data handling or account correction requests — email gives you a written record of the exchange and our response.
Help Centre
The help centre covers the most common policy questions in structured form. Check it first; if your situation is not covered, the chat and email routes are available from the same page.
HOW WE HANDLE THIS
Data, Cookies, Security and Retention
Our approach to account security and data handling is built around the principle that you should be able to verify what we hold and how we use it. We do not obscure these practices behind dense legal language. The sections below cover the four areas visitors ask about most when reviewing our legal posture.
Data Handling
Account data — including payment method records for bKash, Nagad and Rocket — is held for the period required by applicable law and for the duration your account remains active. We do not share it with third parties outside the scope described in our published terms.
Cookies and Tracking
We use cookies to keep your session active and to remember account preferences. The cookie settings page in your browser or device gives you control over non-essential cookies. Essential session cookies cannot be disabled without affecting login function.
Account Security
Login credentials, wallet linkages and verification records are stored with standard access controls. If you suspect unauthorised access to your account, the password reset path and our live chat route are both available without delay.
Retention and Deletion
When an account is closed, we retain records for the period required under applicable regulation, then delete them according to our published retention schedule. You can request details of that schedule through the email support route.
POLICY QUESTIONS ANSWERED
Legal and Policy Questions We Hear Most
These are the questions that come through support and the help centre most often. If your question is not here, live chat and email are both open through the account area.
Does this policy apply to me if I am in Bangladesh?
Access and eligibility depend on your local law and the eligible regions where acq365 operates. Bangladesh users should check whether participation is permitted under the laws that apply to them before opening an account or conducting any transactions.
Where can I see my full transaction history, including bKash and Nagad transfers?
Your signed-in account area contains a full transaction log. Every deposit and withdrawal request — including those made via bKash, Nagad or Rocket — appears there with a timestamp. If a record looks incorrect, contact support with your wallet reference number ready.
Can I correct my account details if my name does not match my bKash registration?
Yes. Account settings lets you update contact and preference fields directly. Changes that touch identity verification — such as a name mismatch with your bKash or Nagad wallet — require the verification step shown on that screen, which support can guide you through.
How do I request information about the data acq365 holds on my account?
Send your request through the email support route. You do not need to give a reason. We aim to respond with the relevant account data details in line with the period set out in our published policy. Live chat can also confirm the process if you want to check before emailing.
What happens to my data when I close my account?
After account closure, we retain records for the period required under applicable regulation, then delete them according to our published retention schedule. You can ask for the specific retention period that applies to your account via the email support route.
Who is responsible for the terms that cover game studio content — acq365 or the studio?
Site content, including how game titles from studios such as Pragmatic Play or JDB appear in the lobby, is our responsibility. The studios' own terms govern the game mechanics and software. Where there is a conflict, our published terms explain which set of rules applies for that specific function.
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